Privacy Policy

Effective date: 7 November 2026

1. Purposes of processing

1. Account management: identifying members, preventing misuse, sending notices, handling account deletion.
2. Travel guidance: checking the status of flights you add, step-by-step departure and arrival guidance, alerts about gates, delays, baggage belts, transport and hotels, and local destination briefs.
3. Flight search and partner links: showing results, linking to partner booking pages, and measuring use of partner links.
4. Customer support: answering enquiries and reporting the results.
5. Service improvement: usage statistics, error analysis and quality improvement.

2. Personal information we process

We do not collect passport numbers, resident registration numbers or payment details. Bookings and payments happen on partner sites under their own privacy policies. We do not currently collect location data; if we add location-based airport guidance, we will publish separate terms and ask for consent as required by Korean law.

3. Retention

• Account data: until you delete your account, then kept 30 days to prevent misuse and deleted.
• Trip data: one year after the trip ends, or when you delete it, whichever comes first.
• Push token: until you turn off notifications or delete your account.
• Support records: three years after resolution.
• Access logs: three months (Protection of Communications Secrets Act).

4. Provision to third parties

We do not provide your personal information to third parties except with your consent or where the law requires. When you follow a partner link, we pass only a non-identifying click ID to the partner and its affiliate network. When we check flight status with a flight data provider, we send the flight number and date only, never information that identifies you.

5. Processors

6. Transfers outside Korea

Push tokens, device information and crash logs are transferred to Google LLC in the United States over the network while you use the Service, for sending notifications and analysing errors, and kept until you delete your account or the contract ends. Service data is stored with [Cloud hosting provider] in [country]. You may refuse these transfers by turning off notifications or contacting us, although some features may then be unavailable.

7. Destruction

When information is no longer needed, we delete it without delay. Electronic files are deleted so they cannot be recovered; paper records are shredded or incinerated. Information we must keep by law is stored separately.

8. Your rights

You may ask at any time to access, correct, delete or stop processing your information, or withdraw consent, in the app settings or by emailing contact@tripkeygo.com. A legal representative or authorised agent may act for you with a power of attorney. You may also ask for an explanation of automated decisions such as flight rankings.

9. Security measures

Internal privacy management plan and staff training; one-way encrypted passwords; encrypted transmission (HTTPS/TLS); access controls; retention and integrity of access logs; security software; physical access control to servers.

10. Cookies and similar technologies

The website uses cookies and browser storage for conveniences such as your language choice. You can block or delete them in your browser settings. In the app, we collect an advertising ID only if you allow it, and you can turn this off in your device settings at any time.

11. Behavioural information

We collect in-service usage and partner-link click records to improve the Service and measure partner performance. We do not show behaviour-based targeted advertising; if we start, we will tell you first and explain how to opt out. Partner sites may set their own cookies under their own policies.

12. Children

The Service is for users aged 14 and over. We do not accept sign-ups from children under 14, and we delete such information if we learn it was collected.

13. Privacy officer

Privacy officer: [Name], [Title] · contact@tripkeygo.com. Requests for access are handled by TripKeyGo Support at the same address.

14. Remedies

You may contact the Personal Information Dispute Mediation Committee (1833-6972, www.kopico.go.kr), the Personal Information Infringement Report Center (118, privacy.kisa.or.kr), the Supreme Prosecutors' Office (1301, www.spo.go.kr) or the Korean National Police Agency (182, ecrm.police.go.kr).

15. Changes

This policy applies from 7 November 2026. We announce changes at least 7 days before they take effect, or 30 days before for material changes to your rights.